Privacy Policy

Last updated: December 23, 2024

Introduction

Cheetah Technologies, Inc. dba Kimelo Software (“Company” or “We” or “we”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you and your customers (collectively “You” or “you”) or that you may provide when You visit the website www.kimelo.com or www.gocheetah.com and associated pages under these domains, or use our mobile applications and the associated services (collectively, our “Site“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On the Site.
• In email, text, and other electronic messages between you and the Site.
• Through mobile and desktop applications you download from the Site, which provide dedicated non-browser-based interaction between you and the Site.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party; or 
• Any third party including through any application or content (including advertising) that may link to or be accessible from or through the Site.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

Children Under the Age of 18

Our Site is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site or through any of its features, register on the Site, make any purchases through the Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at support@kimelo.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Site, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, or account name and password, and your signature (“personal information“);
• That is about you but individually does not identify you, such as your location and your account information.
• About your internet connection, the equipment you use to access our Site, and usage details.
• About your use of our Site and your activity (for example, your page views and your purchases) on our Site

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us  

The information we collect on or through our Site may include:

• Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our service, or requesting further services. We may also ask you for information when you report a problem with our Site.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Details of transactions you carry out through our Site and of the fulfillment of your orders. 
• Your search queries on the Site.
• Your survey responses.
• Financial or credit card information that you provide to our business partner Stripe as part of using our payment processing services.  Payment processing information is provided by you directly to Stripe and is not stored or retained by us.  This information is subject to the Stripe Privacy Policy.

Information We Collect Through Automatic Data Collection Technologies  

As you download, access and use , and navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Usage Details.  usage data, logs, and other communication data and the resources that you access and use on the Site.
• Device Information. We may collect information about your mobile device and internet connection, including the device’s unique device identifier, operating system, browser type, mobile network information, and the device’s telephone number.
• Stored Information and Files. The Site also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
• Location Information. This Site collects real-time information about the location of your device including but not limited to information necessary for delivery tracking and dispatcher workflow purposes. 

We also may use these technologies to collect information about your online activities over time. 

The information we collect automatically includes personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Site and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Site according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Site.
• Offer you personalized products and services.

We use location information we collect to provide a commerce solution to You, Your employees, customers and other business partners.

The technologies we use for this automatic data collection may include:

• Browser cookies. A browser cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse browser cookies, our system will issue browser cookies when you direct your browser to our Site. For information about managing your privacy and security settings for browser cookies, see Choices About How We Use and Disclose Your Information.

• Mobile Cookies. A mobile cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our Site.
• Web Beacons. Pages of our Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Site are served by third-parties, including advertisers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about You when You use our Site. The information they collect may be associated with Your personal information or they may collect information, including personal information, about Your online activities over time and across different websites and other online services. They may use this information to provide You with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If You have any questions about an advertisement or other targeted content, You should contact the responsible provider directly. For information about how You can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

For more detailed information about our use of cookies and related technologies, please see Our Cookie Policy.

How We Use Your Information

We use information that we collect about You or that You provide to us, including any personal information:

• To present our Site and its contents to You.
• To provide You with our Site, information, products, or services that You request from us.
• To fulfill any other purpose for which You use it.
• To provide you with notices about your account and subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between You and us, including for billing and collection.
• To notify You about changes to our Site or any products or services we offer or provide through it.
• To share or sell to our business partners so that they can advertise goods and services that may be of interest to You.
• In any other way we may describe when You provide the information.
• For any other purpose with Your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please contact support@kimelo.com to opt out of this feature.  For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information and insights we have gained about our users, and information that does not identify any individual without restriction. 

We may disclose personal information that we collect or You provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Cheetah Technology Inc. assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Cheetah Technology Inc. about our Site users is among the assets transferred.
• To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information].
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when You provide the information.
• With Your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms and Conditions [INSERT  AS LINK TO WEBSITE’S TERMS AND CONDITIONS], our privacy policy [insert as link to privacy policy] and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our company, our business partners, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  
  

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information You provide to us. We have created mechanisms to provide you with the following control over Your information: 

• Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.  We only keep essential tracking information in the App. If you disable or refuse browser cookies or block the use of other tracking technologies, some parts of the Sites may then be inaccessible or not function properly.
• Location Information. You can disable location information tracking using your device settings.  If you block the use of location information, some parts of the Site may become inaccessible or not function properly.
• Targeted Advertising by the Company. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by contacting support@kimelo.com. 

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide You with ways to choose not to have Your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information. 

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Site and editing your profile page. 

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. 

To learn more about California residents’ privacy rights, see Supplement for CA Residents.  

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for:
  • targeted advertising (excluding Iowa);
  • sales; or 
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data. 

The exact scope of these rights may vary by state. To exercise any of these rights please send email to support@kimelo.com. To appeal a decision regarding a consumer rights request, please send an email with your request to support@kimelo.com.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to support@kimelo.com.

Data Security

We have implemented organizational and technical measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.  We employ tools to securely manage identities, resources, and permissions and control access to them.  All personal information is encrypted in transit and at rest in our storage, using 256 bit encryption technology. Payment transactions are secured by our business partner Stripe.  For more information about data security for payment transactions, please see the Stripe Privacy Policy. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. 

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Site home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: 

support@kimelo.com

or via our toll-free number: 

1-888-606-3886

To register a complaint or concern, please support@kimelo.com

Supplement for CA Residents

In general we, including our Service Providers, collect the following California regulated categories of personal information (PI) from you:

Sharing Your Personal information for a Business Purpose

In the preceding twelve (12) months, Kimelo has not disclosed any of the above information, as the product was not yet available.

Opt-Out of Sale in U.S.

The Company may “sell” (as defined by the California Consumer Privacy Act and other U.S. state laws) Personal Information subject to this Privacy Policy.  You may opt-out of such sales by sending a request to support@kimelo.com.

Marketing and Advertising Rights

• • Opt-out of Marketing:  All individuals have the right to opt-out of receiving marketing communications from us at any time.  You may exercise your choices regarding marketing communications by clicking on the “unsubscribe” link in emails we send you, or you can please submit an email to support@kimelo.com.

• Direct Marketing: California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@kimalo.com.

• No Marketing to Children.  We do not do any marketing to children. 
  

Our Cookie Policy

We and our affiliates, third parties, and other partners use cookies and other identification technologies on our websites, mobile applications, email communications, advertisements, and other online services (collectively, the “Services”) for a number of purposes, including: authenticating users, remembering user preferences and settings, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our Services. You can read more here about the types of cookies we use, why we use them, and how you can exercise your choices.

Cookies and related technologies overview

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your browser or device during and across website visits. We also utilize other technologies that may identify you or the devices you use. For example, ‘pixel tags’ (also called beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including, for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third-parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. ‘Local storage’ refers generally to other places on a browser or device where information can be stored by websites, ads, or third-parties (such as HTML5 local storage and browser cache). ‘Software Development Kits’ (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

Your choices

You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the ‘Help’ or ‘Preferences’ menu. Some third-parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table below.

For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit https://www.youradchoices.com.

For mobile users, you have controls in your device Operating System that enable you to choose whether to allow cookies, or share your advertising ID with companies like Kimelo or our advertising Service Providers. For information on controlling your mobile choices, you can visit https://www.networkadvertising.org/mobile-choices.

To help control or block certain ads in mobile applications, you may choose to download the DAA mobile app to activate control and block features.

Types and purposes of cookies

The following table sets out the categories of cookies that our Services use and why we use them. The lists of cookie providers are intended merely as illustrative and should not be viewed as a comprehensive list.